7 insights by thought leaders of patient care


patient experience in india

‘’You treat a disease, you win, you lose.

You treat a person, I guarantee you, you’ll win, no matter what the outcome.’’ - Patch Adams


Have you ever wondered how to ensure you are giving the right kind of patient care? How far can you go for it?


Let’s consider the recent pandemic situation. Families had no idea about their dear ones being treated in a closed room (of hospitals). Some people even waited for days to get a single update from the health care organizations.


However, taking a step ahead, many healthcare organizations are now coming up with free web-based portals to enable hospitals and healthcare providers to share communication, alerts, and resources with staff and the patient’s peers. Healthcare organizations have come to realize that superior patient care results in higher patient satisfaction leading to better treatment outcomes. However, this requires a constant proactive attitude from the entire organization.


Patient engagement - a proven and effective therapy

Talking about patient engagement, it has now become one of the most important aspects of the healthcare industry. It helps doctors to know more about the people they treat and to deliver personalized care. It is also proven that patient engagement can help to lower medical costs, increase hospital performance, and lead to better health outcomes!


Patient engagement is mainly important while aiming to decrease health discrepancies and improve health quotients. Engaging with patients can help them feel more secure with their providers, which will lead them to be more straightforward about what's going on with their health.


Here is what the industry leaders are saying; some insights & excerpts


1. “Co-creation with citizens and patients is a transformational change we want to see in healthcare”

-Christopher Ross, Mayo Clinic


The healthcare industry is undertaking several changes, one of them being the access of information to patients for better understanding and engagement.

Co-creation and Collaboration is a wonderful method to provide information in an authentic & creative way. After all, it is all about holistic care & the improvement of a patient.


2. ‘’You must understand what are their (patient’s) worries, what are their fears, what are they trying to do? If we don’t engage with them that way, it doesn’t matter what technology we use."

- Roy Rosin, Chief Innovation Officer, Penn Medicine


We all agree to that! Don’t we? New-age technology has created wonders in the field of health care, but it can’t replace the essence of the human touch. Having said that applying any random technology for engaging won't work efficiently; what matters is utilizing the right technology for the highest engagement.


3. ‘’The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.’’

-John Russell, President, Harley Davidson


People favour healthcare providers who are there for them. They want to feel heard and valued. Engaging with patients creates a sense of cooperation, care, and support.


4. “We believe consumer health technologies — apps, wearables, self-diagnosis tools — have the potential to strengthen the patient-physician connection and improve health outcomes.”

- Dr. Glen Stream, Chairman, Family Medicine for America’s Health


It is important to have a strong patient-provider relationship because it helps the provider better understand the patient’s needs. It also helps them figure out what treatment or medicine would work best for the patient’s specific concern.


5. “Real-world data comes from real-world patients, and will lead to real-world outcomes”

- Paul Kluetz, MD, Associate Director for Clinical Science, FDA


It is often said that the best data comes from the real world, and when it comes to patient care, there is no better place to find this data than in real-world patients. Patients are in the best position to understand what they need and how they want their care delivered. Real-world data can help create personalized solutions that will improve outcomes for patients.


6. ‘’Every time you smile at someone, it is an action of love, a gift to that person, a beautiful thing.’’

- Mother Teresa


Smile - the natural stressbuster causes positive physiological changes in our bodies thus helping in quick relief from the disease. Patients prefer hospitals with caring staff over advanced tools for care and engagement thus helping them in faster recovery.


7. ‘’Asking patients their needs should be their basic right’’

- Michael Seres, Founder of 11. health


May it be an e-commerce portal or a car invention, every sector takes consumers’ feedback and reviews into consideration when coming up with enhanced services. Similarly, healthcare sectors need to join the race to make the world a happier place when it comes to patient care. And what else than patient feedback can add value to this purpose?


Patient engagement Solutions – everything under one roof!


With the increase in demand for patient care, patient engagement solutions have become the need of the hour. Effortless appointment scheduling, data sharing, an automated and customizable methodology is what every patient looks for in engagement solutions. Continuous patient feedback proves to be one of the brilliant ways to ensure engagement.


With Nth sense solutions, you get everything under one roof – empower your patients with fully integrated & personalised patient engagement solutions.