Patient engagement and patient experience are gradually becoming the buzzword in the healthcare sector worldwide and India too is catching up on the trend. But, being a country with a humongous population where a majority of people are still unaware about these terminologies and how they affect the overall healthcare scenario, it becomes difficult for the healthcare providers to help patients manifest on the numerous opportunities available in the market.
Thus, to throw some light on these aspects and to help people understand how they as patients play vital role in their own health care and wellbeing, The Nth Sense shares insights into what patient engagement and patient experience is, and how it impacts the healthcare and medical industry.
Understanding the Terminologies:
Patient Engagement
Patient engagement can be defined as the strategies and attempts made by healthcare providers to encourage patients to participate in their own health and wellness. These activities can include surveys, online feedbacks, interviews and other activities that will help in getting insights into the patient’s experience with the healthcare providers. In simpler words, patient engagement is the continuous connection with the patient for improved health care.
Patient Experience
Patient experiences refers to the overall journey of an individual during their course of treatment with a particular health care provider. The milestones and the experience of a patient differ as per their diagnosis and the cause of treatment.
The criticality and stages of the patient’s disease can also have an impact on their experience as a patient.
Other factors that affect the patient’s experience are, the level and mediums of patient’s interaction, People involved in the treatment and their behavior, patient’s personal involvement and willingness for the treatment, etc.
The main reason why the patient’s experience mapping is important is, because, by looking at various aspects of patient experience, the healthcare service provider can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs and values. Evaluating patient experience along with other components such as effectiveness and safety of care are essential for providing a complete picture of health care quality.
Another term that is used interchangeably with patient experience is patient satisfaction. However, they are not the same thing. To assess patient experience, one must find out from patients whether something that is brought in a health care setting (such as clear communication with a provider etc.) actually occurred or how often it occurs.
Satisfaction, on the other hand, is about whether a patient’s expectations about a health encounter were met. Two people who receive the exact same care, but who have different expectations for how that care was supposed to be delivered, can give different satisfaction ratings because of their different expectations.
How Patient Engagement and Patient Experience Impact Health Care:
Patient engagement is recognized as an integral part of the of health care and critical component of safe people-centered services. Engaged patients are better able to make informed decisions about their care options. In addition, resources may be better used if they are aligned with patients’ priorities and this is critical for the sustainability of health systems worldwide.
A positive patient experience is an important goal in its own right. There has been substantial evidence that points towards a positive association between various aspects of patient experience, such as good communication between providers and patients, and several important health care processes and outcomes.
These processes and outcomes include patient adherence to medical advice, better clinical outcomes, improved patient safety practices, and lower utilization of unnecessary health care services.
How Nth Sense’s Contributes Towards Making Healthcare in India More Patient-Centric:
Nth Sense aims toward making healthcare more inclusive and patient centric. Nth Sense acts as a bridge between the healthcare providers and the patients to collaboratively work towards improving health.
The platform offers healthcare service providers a platform to connect with their patients and get feedback on the services provided by them as a part of the feedback loop. As a service it also provides them with custom designed content to keep their patients engaged and aware. Healthcare is not just within the four walls of a healthcare provider, it's beyond. Nth sense uses its digital platform to help healthcare providers keep connected to their patients. Patients, on the other hand, can answer these short surveys anonymously and in return the Nth Sense platform rewards them in
form of cashbacks.
These surveys are helpful to both the healthcare providers for assessing the quality of healthcare provided by them as well as for medical researchers to get an insight into the expectations and demand of the actual users of the medical services.
Find your healthcare provider and answer surveys posted by them to contribute in improving the healthcare facilities and services.
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