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Challenges doctors face in collecting patient feedback

patient feedback in healthcare

‘’Feedback is the connecting rope between a patient’s

mind & doctor’s service; Hold it tight.’’

What do patients know? Well, if this was a question back in the late ’90s, the answer would be ‘not much’! But here we are, in 2021! Today’s patients know a lot about healthcare. In fact, they not just know but have also developed the power to analyze whether your service/consultation makes them feel cared for. Ultimately this empowers them to decide whether they can trust you and most importantly come back to your door.

So how to know what patients know?

Simple- Get patient feedback & complete the loop efficiently!

Prominent Potential of Patient Feedback

Instead of getting a patient to simply walk away from your service, a doctor can actually make him speak his mind and understand his/her emotions. Well, this is efficiently achieved by patient feedback mechanisms. Patient feedback is literally the connecting link between the all-time thinking mind of a patient and the expert service of a healthcare provider. It directs the journey towards a positive patient experience.

Despite knowing many of these facts, it is much comprehended that healthcare practitioners somehow face challenges to collect feedback. Let us discuss the top 4 reasons that come as a hurdle yet can be overcome.

4 common yet ignored reasons that make doctors avoid patient feedback-

1. Hesitant/uncomfortable patients

Comfort is the topmost priority in healthcare. With it comes everything that aids the relationship of a doctor & a patient. However, the clinic set-up or the staff, or for that matter the way a doctor speaks can literally make a patient highly uncomfortable. Thus, never ignoring & always considering this aspect becomes vital to make a patient speak for feedback.

HCPs need to put in extra effort in gathering feedback from such patients as they take extra time to get comfortable. In addition, making multiple ways available for feedback will smoothen the process & enhance the patient experience, such as online and offline modes.

2. Trust issues of introverted patients

Most patients are shy and reserved types who don't like to share their opinions until they are 100% sure of the provider and can trust them completely. Thus, building a block of trust right from the first visit is a must. A trusting patient is a happy & transparent patient who speaks his mind when asked. And then there is genuine feedback received.

In fact, some patients are even scared that if they give constructive feedback or a suggestion, the doctor will spoil his/her treatment. To solve this doubt, giving them an option to keep their name anonymous will largely help.

3. Time barriers

Time crunch wakes up with every doctor in the morning. Thus, the fact that there is no dedicated hour of the day to analyze what patients are thinking & speaking is obvious. However, handing these patient engagement activities to an experienced platform can change the game.

4. Not known to the ways to do so

Every doctor wants to serve his best. However, at times an HCP can get stuck between handling more patients or investing time in gathering and analyzing feedback. But that's no harm until he finds a patient engagement platform to do this job for him.

Overcome these feedback obstacles with Nth Sense

A patient engagement platform can be that helping hand you were looking for to trust and collaborate. Nth Sense is exactly the same!

The unique feedback mechanism of Nth Sense is here to rescue. Features of feedback as one of the best patient engagement solutions at Nth Sense-

  1. Super easy & convenient interface

  2. Scope to keep it anonymous aiding the trust factor.

  3. Online and offline both options

  4. Personal calls for technologically challenged patients

Compassion is Nth Sense working fashion, thus every step taken goes in line only to make healthcare a happy experience for all. It ultimately brings ease to a doctor-patient relationship benefiting both.


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